Customer Success Manager-Arabic

About the Role

We are looking for a Key Account Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth and retention.

We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by mastering new skills on Udemy. Through our global marketplace, we connect lifelong learners around the world to the largest selection of online courses created by expert instructors, and we’re just getting started.

We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Here's what you'll be doing:

• Proactively own and manage the success of a portfolio of strategic Udemy Business (UB) customers

• Develop individual success plans for each customer to ensure UB adoption, expansion and loyalty across your portfolio of customers

• Be an expert on the UB Platform with a deep understanding of our technology and content

• Consult with customers on their internal learning and development strategy and influence leaders to drive change across their organization

• Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UB

• Build and maintain trusted advisor relationships at the executive level for Mid-Market and Enterprise accounts

• Renew customer contracts and partner with sales to develop account expansion strategies for customers with high-growth potential to hit upsell targets

• Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.

• Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements

• Partner with marketing to develop customers for case studies and media opportunities

• Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the Customer Success department

We're excited about you because you have:

• Fluent Arabic and English

• BA or BS degree

• Intensely curious, lifelong learner

• 3+ years of B2B SaaS customer success, account management, consulting and/or sales experience

• Experience working with mid-market and enterprise level accounts

• Ability to build and nurture trusted relationships with decision makers

• Ability to close deals

• Experience developing strategies to increase adoption of technology solutions

• Outstanding verbal and written communication skills

• Superior project and time management skills; excellent attention to detail

• Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes

• Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together

• Experience working with HR/L&D customers would be a plus, but not required

• Experience managing accounts using Salesforce is preferred, but not require

Commercial Renewals Manager-EMEA

About Us

Udemy Business is the leading online training solution for high-growth companies, global organizations and public sector organizations -- and we’re growing like crazy. We’re helping organizations large and small around the globe solve the critical skills gap that teams increasingly face, whether it’s the latest technology, marketing & sales, HR, professional and personal development skills and more. And we’re just getting started.

Who we are looking for:

We are looking for a Renewals Manager to help us grow our revenue base and continue to drive world-class retention and renewal rates. This role will partner with our Commercial Customer Success and Commercial Account Executive team to maintain and grow our account base.

You'll proactively manage a portfolio of Commercial client renewals ensuring on-time customer retention and the high dollar over dollar renewal rates as well as establish renewal processes for the region. This role is a remote, work from home opportunity located in Dublin, Ireland; Germany, (Remote); Austria (Remote); Turkey Ankara; or (Remote)

We’re excited about you because you have:

• Demonstrable B2B SaaS Renewals experience of 2+ years working with mid-level, large Commercial accounts.

• Significant experience negotiating with customers across EMEA, with the tenacity to manage extended and sometimes challenging negotiations with different cultural groups.

• Ability to work autonomously and with the flexibility to accommodate the regions you are working across

• Ability to negotiate terms for complex deals while maintaining great client relationships

• Superior time management skills; excellent attention to detail

• Experience managing clients with Salesforce.com, Gainsight a plus

• Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes

• Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together

• Working proficiency in English

What you’ll be doing:

• Own approximately 45 renewals quarterly for Commercial customers in EMEA

• Strategise with the Customer Success Manager and Account Executive on different renewal scenarios for each client.

• Leverage the renewal event with customers to demonstrate business value, optimise multi-year subscriptions, and expand partnership with our customers.

• Work with Sales and Customer Success leaders across EMEA and at HQ in the United States, proactively reporting on renewal health, customer escalations and recommended course of action.

• Directly negotiate all renewal terms with client procurement teams.

• Maintain a 4-month rolling forecast and track all renewal activity in Salesforce

• Prepare proposals, including renewal rate calculations, and contract preparation.

• Work closely with Finance and Legal teams to ensure all contracts are accurate.

• Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy

Customer Success Manager (DACH)

Your Mission

As a Customer Success Manager you will be responsible for the care of your own portfolio, ensuring the successful onboarding of new Recruitee customers, managing the expansion and renewal of our customer base as well as being a trusted advisor on the best hiring practices. Successful team members are hands-on, have a high level of ownership, and are obsessed with giving our customers the best experience possible with prompt replies and solutions that work. This is an exciting career opportunity at a dynamic growth-stage scale-up where your contribution is directly visible at company level.

About the Team

We are a growing team of 14 Customer Success Managers across the New York and Amsterdam offices and our mission to help our customers grow their teams and companies in the most efficient way. The key to unlocking this is building and maintaining a trust relationship with our customers and together build a collaborative culture within their companies. We are not afraid to challenge the status quo to help our customers with their recruitment.

What you’ll do

• Manage a book of 70-80 mid-market customers assuming responsibility for these customers reaching their hiring objectives with Recruitee.

• Lead the onboarding and implementation for new Recruitee customers.

• Lead the commercial conversations related to renewals and most upsell opportunities.

• Negotiate contracts and close renewal agreements.

• Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reducing churn.

• Develop a deep understanding of customer goals and needs.

• Master the Recruitee software, working closely with the product team for feedback and future roadmap direction.

What you’ll bring to the team

• 1-2 years of experience in Customer Success or Account Management at a tech company.

• Confident in a tech environment and comfortable with new software.

• Native German with a high level of English. Dutch is a bonus.

• Strong interpersonal skills and a passion for consistently providing a great customer experience.

• Ability to identify and drive commercial opportunities, a sales background is beneficial.

• Experience managing a book of high-touch, mid-market accounts.

• Empathetic and persuasive, with a strong mix of emotional intelligence and business savviness

Apply Now

Head of Finance-Recruitee

About Recruitee

Recruitee develops innovative SaaS Recruitment Software to help companies hire better and we are on a mission to make great hiring accessible to all. 🤲 We’re headquartered in Amsterdam with offices in Poznan, Wroclaw, and most recently New York! Our international team just crossed 170 happy employees of 21 nationalities. We are proud of our humble beginnings that have now transformed into rocketing growth with 4,000 much-loved customers worldwide, and we are not stopping here.

Your Mission

As a Head of Finance, your primary mission is to lead us to the next growth stage. One very concrete goal is to receive a qualified audit opinion for the first audit year of 2022. To get there, you will improve processes, set up consolidated reporting, and implement an ERP system. You are fully responsible for all finance functions and financial reporting. You’ll be reporting to the CFO.

About the team

As a Head of Finance, you will manage the Finance team, currently consisting of 4 FTE based in Amsterdam and one vacancy in Poland. Our goal is to implement scalable processes to help Recruitee grow while having efficient and effective controls and being ready for an external audit. The Finance team is currently focusing on accounting and various projects to scale processes. We love to welcome someone who can lead the team and coordinate the tasks to achieve our goals. As a Head of Finance, you help shape and stir the strategic financial direction of the company.

What you'll do

• Manage the Finance team (4 fte)

• Improve financial processes for scalability and audit readiness

• Improve month-end procedures and guide the team in this

• Insource the Polish administration and include in month-end closes

• Set up consolidated reporting for the entire group

• Ensure compliance on legal and tax aspects

• Compilation of the consolidated financial statements

• Coordinate implementation of new tools

• Challenge a new set up of rolling forecast

What you’ll bring to the team

• 5+ years of experience in a similar role within a high-growth international environment (ideally SaaS)
• Masters degree in Accounting
• Experience with external audits from the audited company perspective
• Strong financial controlling and planning skills
• Very KPI driven and analytic
• Experience in managing a finance team

Apply Now

PRODUCT DESIGNER in Paris

ABOUT

Powder is building the camera of the Metaverse - the ultimate companion app that provides gamers with the necessary tools to easily source, edit and share gaming content. Our goal is to democratize gaming content creation and distribution with the help of tech.

Leveraging the latest advances in AI, Powder records and automatically captures the best gaming highlights across any platform and device (iOS, Android, PC, Xbox, PS4, PS5, Switch). Our editing engine allows to personalize clips in a matter of minutes and share them directly across social media, including in vertical formats.

Our ultimate ambition? To become the video infrastructure of social gaming! To get there, we're designing the best in-app experience so that creating content around games becomes as easy, accessible and fun for our users as playing them.

JOB DESCRIPTION

About the position

At Powder, we're building the 'Camera of the Metaverse'! With already 2.5m app installs, we're well on our way to become the first platform to create, edit and share gaming content. We are iterating on a wide range of consumer products and creator tools across mobile, desktop, and API.

We believe this job opportunity is an exciting one to help scale design in a rapidly growing company.

Responsibilities

• As our second Product Designer, you will own every aspect of the design process through ideation, definition, exploration, and execution. Based on user feedback, you will:

• Design beautiful, simple, innovative and intuitive experiences and flows;

• Create wireframes and prototypes to iterate on new features or improve existing ones;

• Coordinate to ensure clear communication and efficiency during the design phase;

• Be responsible for the implementation of your work. This means refining details with engineers, giving feedback and sometimes making tradeoffs — it's all about team work!

• Contribute to the improvement of our scalable design system, to make design and development visibly faster.

PREFERRED EXPERIENCE

• You have 3+ years experience as a designer in startups or tech companies and you are driven by the iterative approach. Here is what we expect:

• You are highly proficient in Figma, as we use it exclusively;

• You can demonstrate industry experience with UX, UI, and Information Architecture. You know how to organize content to align with users' mental models;

• You have strong visual and interaction design skills;

• You’ll be expected to clearly communicate your design decisions to the rest of the product and engineering teams;

• You are independent, with the ability to work in a fast-paced environment.

ADDITIONAL INFORMATION

• Contract Type: Full-Time

• Location: Paris, France (75007)

• Experience: > 3 years

• Possible partial remote

Apply Now

MOTION DESIGN INTERN in Paris

ABOUT

Powder is building the camera of the Metaverse - the ultimate companion app that provides gamers with the necessary tools to easily source, edit and share gaming content. Our goal is to democratize gaming content creation and distribution with the help of tech.

Leveraging the latest advances in AI, Powder records and automatically captures the best gaming highlights across any platform and device (iOS, Android, PC, Xbox, PS4, PS5, Switch). Our editing engine allows to personalize clips in a matter of minutes and share them directly across social media, including in vertical formats.

Our ultimate ambition? To become the video infrastructure of social gaming! To get there, we're designing the best in-app experience so that creating content around games becomes as easy, accessible and fun for our users as playing them.

JOB DESCRIPTION

• As a Motion Designer at Powder you will be responsible for:

• Scaling our video production pipeline;

• Staying in touch with our content creators

• Developing new formats

• Creating graphic content such as videos, concept designs, moodboards and layouts to support marketing activities;

• Understanding the challenges of the brand, the KPIs and refining our materials in connection with our content and growth teams

• Participating in artistic direction

• Participating in acquisition projects, such as ads creation

• Staying up to date with design trends in gaming industry

• Working with other designers and collaborating with entire team on overall cross-media solutions;

PREFERRED EXPERIENCE

• You are creative and talented

• Ability to succeed in a startup environment: autonomous, resourceful, fast learner;

• Adobe Suite mastery: After Effects, Photoshop, Premiere, etc.;

• Good 3D modelling and rendering skills

• Knowledge of game engines (Unreal Engine, Unity) is a plus

• You are fluent in English;

• Ability to take initiatives and employ good judgement;

• You are interested in gaming industry

• You are known for your pragmatic and responsible working attitude

• You have a strong portfolio which demonstrates a range of work and creative solutions

ADDITIONAL INFORMATION

• Contract Type: Internship (Between 6 and 6 months)

• Start Date: 03 January 2022

• Location: Paris, France (75003)

• Education Level: Master's Degree

• Experience: > 6 months

• Occasional remote authorized

Apply Now