Project Coordinator-Rutgers University

➤ Job Details

● Rutgers, The State University of New Jersey, is seeking a Project Coordinator for the Office of the Dean at the Robert Wood Johnson Medical School.

Plans and directs systems analysis, design and implementation of project plans supporting the integration of RWJMS and NJMS. Coordinates the development of new or substantial modification of existing data processing and their supporting methods and procedures. Works with co-leadership and membership for the key subcommittees from RWJMS and NJMS faculty, students, and staff to organize the work of integration around the topics of governance and administration, academic environment, faculty, curriculum, and medical students. Involves extensive preparatory work for single accreditation process. Also working in concert with sub-committees on curriculum, admissions, strategic planning.

➤ Responsibilities

● Consults with the leadership in the Office of the Dean and Senior Associate Deans across RWJMS & NJMS in administering and formulating project objectives and system development requirements in support of the integration of both organizations.

● Prepares project plans and schedules with specific timelines for all major/subordinate events, including requirements, tasks, work assignments, resources, and the inclusion of project milestones when reporting to Stakeholders.

● Serves as direct report to the Chief of Staff (COS) in the Office of the Dean. Reports to and partners with COS to provide management on project progress, problems and the need for changes.

● Responsible for contract reporting requirements for the program, including participation in various administrative meetings and conference calls.

● Meets with staff to define priorities and provide guidance with regard to the appropriate technical and business aspects of the program.

● Ensures that all work and documentation meet the standards of the department and the project.

● Provides Project Coordinating support for multiple events in various stages, providing periodic oral and written updates to the senior leadership team and ensures that projects remain on time and on task.

● Acts as a role model for customer service and improved quality. Responds in a prompt, accurate, professional, and error-free manner to phone, email, and in-person inquiries.

➤ Qualifications

● Bachelor’s degree in Public Health, Business Management/Administration or a related field plus four (4) years of relevant experience.

● Equivalent experience, education and/or training may be substituted for the education requirements.

● Demonstrated analytical and statistical skills along with report writing.

● Demonstrated excellent customer skills and diplomacy.

● Highly proficient with Microsoft office programs and experience producing detailed timelines/Gantt charts, etc.

●Excellent writing, organization and communication skills required to interact with senior management.

● Ability to effectively present information and respond to internal and external inquiries.

● Must be computer literate with high proficiency and working knowledge of database and reporting tools including Microsoft Project, Word, Excel, Access and PowerPoint.

● Must be flexible regarding work hours in order to accommodate the demands of the Dean’s Office.

➤ How to Apply

● Apply via following link

Administrative Coordinator-Rutgers University

➤ Job Details

● Rutgers, The State University of New Jersey, is seeking an Administrative Coordinator for the School of Arts and Sciences (SAS) English Department. This position is under the supervision of the Senior Department Administrator, SPVR, in the Undergraduate Office and with faculty oversight, the Administrative Coordinator works closely with the Undergraduate Office and the Chair’s Office to organize, administer, and coordinate multiple programs, projects, and processes for the Department of English.

➤ Responsibilities

●Manages the Writers at Rutgers Reading Series and Rutgers English Diversity Institute (REDI) and works with faculty to organize special programs as needed.

●Works with the Undergraduate Office and Creative Writing to facilitate key annual events (i.e., Rutgers Day, Senior Celebration, Honors Symposium, Internship Initiative, and Creative Awards Showcase).

● Helps to process complex action documents related to faculty and staff appointments, reappointments, and leaves.

● Handles NTT faculty contract paperwork, merit materials, T/TT promotion packets and immigration petitions (H1B, J1, J2).

●Supports the Chair’s Office with facilities maintenance and the Plangere Culture Lab Associate Director with technology outreach and alumni relations.

➤ Qualifications

● A bachelor’s degree in a related field or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of office administration, organization, coordination, facilitation, bookkeeping, and report writing.

● A minimum of two years relevant experience in an administrative function.

● Five years of working experience in an academic environment and experience demonstrating knowledge and understanding of office administration.
● Knowledge and experience of Microsoft suites of products, Google Drive applications, Course Atlas, ROCS and PhotoShop, social media platforms, and data management.
● Experience with Joomla or other content management systems for publishing websites, Center for Global Services, Rutgers Expense Management, and Marketplace.
● Must be organized and able to take initiative with minimal supervision.

➤ How to Apply

● Use following link to apply

Casework Advocate-TAPS Org

➤ Job Details

● This position is responsible for offering support to surviving families through the efforts of casework assistance, research and problem solving support, proactive advocacy, private and public agency networking and long term follow up on issues presented to TAPS via the casework process or alternative avenues, to include TAPS Survivor Care Team referrals and/or referrals from internal and external parties.

➤ Responsibilities

● Accept oral and written inquiries from those within and outside TAPS community seeking assistance with a casework issue, to include but not limited to benefits, education, financial, legal, records and official papers.

● Respond to casework referrals from TAPS’ Survivor Support personnel in a timely fashion (typically within 24 hours or sooner if the issue or need is time-sensitive).

● Thoroughly assess and identify survivors’ needs based on the information provided by the survivor initially and in subsequent interviews/discussions.

● Contact appropriate sources (e.g. military office, funeral homes, government agencies, TAPS staff, etc.) to obtain resources, facilitate delivery of services and/or advocate on behalf of the survivor.

●Inform the survivors of their options/answers and provide additional external resources when appropriate.

●Thoroughly document all communications with survivors and internal/external parties utilizing the casework database journaling tools.

● Other duties as assigned, to include support of major TAPS events where casework assistance will be offered.

➤ Qualifications

● Bachelor’s degree in Social Work, Psychology, Political Science or related field preferred.

● 3-5 years of experience as an advocate, military casualty officer, social worker, constituent services representative or similar field in which constituent advocacy and casework research and investigation was performed.

● Able to work independently, well organized and able to track multiple cases/priorities.

● Must be tactful, compassionate, reliable and tenacious.

● Must have excellent oral and written communication skills.

● Able to exercise sound judgment and discretion.

● Require intermediate skills in Google applications, to include but not limited to Gmail, Google Docs, Sheets and Slides, Google Drive, Google Calendar, Google Hangouts, etc.

➤ How to Apply

● Please email a resume and salary requirements to employ@taps.org along with "Casework Advocate" and your name in the subject line. Include a cover letter that concisely explains how your experience could be applied to TAPS.

Social Media Manager-TAPS Org

➤ Job Details

The social media manager oversees all social media accounts for the Tragedy Assistance Program for Survivors (TAPS). This role requires a strategic thinker who can manage multiple projects simultaneously and collaborate effectively with cross-functional departments to post content in a fast-paced social media environment.

➤ Responsibilities

● Manage the editorial calendar and schedule social posts for all TAPS platforms to include Facebook, Instagram, Instagram Stories, LinkedIn, X, YouTube and TikTok.

● Support cross-functional teams to integrate social media requests promoting the TAPS mission, capital campaigns, development needs, events, and programs and services.

● Craft engaging, heartfelt narratives in real time, showcasing the stories of all those grieving a death in the military or veteran community and honoring the legacies of their fallen heroes.

● Capture live event moments through photos, videos, and live streams, including crafting compelling captions that resonate with the TAPS community.

●Stay updated on emerging social media trends and tools and socialize best practices with the Communications team.

●Monitor stakeholder tags and trending topics and determine ways to integrate into TAPS when appropriate.

● Cull social media metrics to track performance and identify areas of improvement.

● Understanding of key social media analytics tools and key performance indicators (KPIs) to inform Communications strategic priorities.

● Some travel is required.

➤ Qualifications

●Bachelor’s degree in communications, marketing, public relations, or a related field (or equivalent work experience).

● A minimum of 5 years of experience in managing social media.
● Strong knowledge of social media platforms, including Facebook, Instagram, LinkedIn, X (formerly Twitter), YouTube, and TikTok, as well as experience with managing Instagram Stories and live streams.
● Proficiency in multimedia content creation, including photography, videography, and basic editing skills for both photo and video.
● Familiarity with social media tools, trends, and best practices, with a proactive approach to learning new features and strategies.
● Experience using analytics and metrics to evaluate social media performance and inform future strategies (understanding of key performance indicators (KPIs)).
● Strong organizational skills and the ability to help manage an editorial calendar while coordinating content with cross-functional teams.
● Ability to multitask and manage multiple priorities in a fast-paced environment, with strong attention to detail.
● Passion for storytelling and a commitment to representing the voices of survivors in the military and veteran community.

➤ How to Apply

● Please email a resume and salary requirements to employ@taps.org along with "Social Media Manager" and your name in the subject line. Include a cover letter that concisely explains how your experience could be applied to TAPS.

Senior Product Manager (Mandarin) - Canada

Wondershare Canada employs over 50 technology-loving marketers, video makers, animators, and designers who are highly energetic and fully dedicated to Wondershare.

Responsibilities

● Conduct dynamic analysis of the current market situation and environment for our document editing Saas products, identify market trends, explore market opportunities, and provide analytical insights for the direction of product upgrades.

● Monitor and analyze competitors' products and marketing strategies, aligning with the latest market demands. Produce periodic analysis reports and specialized research.

● Conduct high-quality insight analysis on current existing users and potential audiences through a combined approach of quantitative and qualitative methods. Including but not limited to online surveys, focus groups, and other approaches.

● Lead and plan the timeframe from conceptual design to market launch of the product, manage the planning and design of multiple product versions of the document editing software.

● Find out the product market positioning, lead the product pricing and marketing strategy, participate in the development of product market entry and marketing promotion plan;

● Coordinate the whole life cycle management of the product, responsible for outputting product planning documents, cross-departmental communication and cooperation, and promote the specific landing of the product; monitor the performance of the product on-line, and optimize the product strategy according to the market feedback.

We're Looking For

● 7+ years of product management experience with at least 5years of experience in a technology or consumer software product launch planning

● Familiar with marketing automation and product monitoring tools such as Jira, Pendo, Sensortower, AppAnnie and Google Analytics.

● Demonstrated ability to thrive in high-intensity, high-pressure, and challenging work environments.

● Strong team management skills and exceptional cross-departmental communication abilities, adept at coordinating workflows between different departments.

● Specific critical thinking skills, capable of independently analyzing problems, proposing innovative solutions, and effectively evaluating the pros and cons of different options.

Nice to Have

● Bachelor’s / Master’s Degree in Product Management

● Experience working for a large B2C technology company in North America

● Background in the mobile/web application industry or the mobile/web advertising ecosystem

● Ability to read, write and speak in Simplified Chinese (Mandarin) Language

● Experiences in video creation, including proficiency in the use of video editing tools

Full-time, Permanent

Salary: $95,000.00-$110,000.00 per year

Benefits

● Dental care
● Extended health care
● Life insurance
● On-site parking
● Vision care

Apply Now

Senior Product Marketing Manager - Canada - Full Time

Wondershare Canada employs over 50 technology-loving marketers, video makers, animators, and designers who are highly energetic and fully dedicated to Wondershare.

Senior Product Marketing Manager

You will lead the Market & Product Research team, providing high-quality market research reports for the company's globalized products. These reports encompass dynamic industry trend research, user insights, competitor analysis, and more. Through these research findings, you will assist the Product Department in iterating current product features and determining future development directions. Additionally, you will collaborate with the Product and Brand Marketing teams, taking the lead in developing go-to-market (GTM) plans, and coordinating the management of internal and external resources. As a manager, you will be responsible for task allocation, work supervision, professional support, and KPI assessment for team members. If you are passionate about leveraging data for effective marketing strategies, this role is for you.

Responsibilities

● Conduct dynamic analysis of the current market situation and environment, identify market trends, explore market opportunities, and provide analytical insights for the direction of product upgrades.

● Monitor and analyze competitors' products and marketing strategies, aligning with the latest market demands. Produce periodic analysis reports and specialized research.

● Conduct high-quality insight analysis on current existing users and potential audiences through a combined approach of quantitative and qualitative methods. Including but not limited to online surveys, focus groups, and other approaches.

● Allocate and apply marketing budgets, standardize brand materials, and ensure consistency in branding across all channels, including websites and advertising. Develop core brand content materials and align with communication guidelines.

We're Looking For:

● 7+ years of product marketing experience with at least 3 years of experience in a technology or consumer software industry

● Familiar with marketing automation and product monitoring tools such as Jira, Pendo, Sensortower, AppAnnie and Google Analytics.

● Demonstrated ability to thrive in high-intensity, high-pressure, and challenging work environments.

● Strong team management skills and exceptional cross-departmental communication abilities, adept at coordinating workflows between different departments.

● Specific critical thinking skills, capable of independently analyzing problems, proposing innovative solutions, and effectively evaluating the pros and cons of different options.

Nice to Have

● Bachelor’s / Master’s Degree in Product Management or Marketing

● Experience working for a large B2C technology company in North America

● Background in the mobile/web application industry or the mobile/web advertising ecosystem

● Ability to read, write and speak in Simplified Chinese (Mandarin) Language

● Experiences in video creation, including proficiency in the use of video editing tools

Full-time, Permanent

Salary: $85,000.00-$100,000.00 per year

Benefits:

● Dental care

● Extended health care

● Life insurance

● On-site parking

● Vision care

Apply Now

Security Operations Manager (Remote)

Description

We’re one of the fastest-growing self-storage companies in the US and we take pride in making sure all of our customers’ belongings are safe and secured in our facilities. We currently have 43 facilities in our portfolio that will balloon to 50+ by the end of 2022, 70+ in 2023 and we’re investing in our security operations to have the best-in-class security in the self-storage industry.

We have AI-enhanced security feeds, an overseas team that can watch all of our feeds 24/7, local security consultants/vendors, a developer team that can create an automated security tool, and a budget to invest into building our security infrastructure.

What we need is a leader that can take all of our resources and work directly with the SecureSpace leadership to help us create and execute our plans to make us the most secure self-storage facility on the planet.

This is not a job where the current processes are already baked in and you’re expected to turn the crank. If you are self-motivated and the idea of creating a whole security system from scratch excites you. I want to hear from you. This will be your baby from start to finish.

Here are some of the responsibilities you will have but again, you will help us mold, edit, and create additional responsibilities after you jump in.

• Assess, develop, and oversee the execution of security strategies and plans as required to secure each existing self-storage facility, including newly constructed properties in development.
  
• Monitors the effectiveness of the 24/7 facility security program to ensure optimal performance is being adhered to by the in-house remote monitoring team and 3rd party security partner assigned to the facility.

• Investigate any incidents, which include theft, break-ins, nuisances by interviewing our store managers, watching security footage, looking at gate code entries to identify who the culprit could be. Surprisingly, many incidents come from customers.
  
  
• Do a night patrol yourself at our facility to understand what it takes, what issues you encounter, etc. so you can best create the security protocol using the resources at hand.
  
  
• Proactively assist with training and supporting the store team members to help equip on-the-ground employees in preventing, managing, and handling various situations such as de-escalating communication behaviors and what to do in the event of property damage or security breach.

Requirements

• Minimum of five (5) years experience and knowledge of managing a security operation, preferably with multiple locations.
  
  
• A minimum of two (2) years of management experience with direct responsibility supervising and managing teams or security vendors.
  
  
• Experience with enterprise-grade physical security systems including access control, visitor management, video analytics, and video management.
  
  
• Position requires prolonged standing and prolonged walking from time to time; able to work in the elements of the weather at times.
  
  
• College Degree (BA) preferred in related field including Security, Finance, or Organizational Leadership
  
  
• All positions are subject to a satisfactory full background check before the start date.

Product Manager-Formsite

Opportunity

Formsite has an immediate opening for a Senior Product Manager with SaaS experience. Formsite is a leading online forms and survey building platform. We are seeking an experienced product manager to accelerate our growth as we work our way deeper into business workflows. This is a high visibility, hands-on, position providing the opportunity to make a significant impact quickly.

Responsibilities

• Own the complete PM life cycle driving the overall strategy of the business

• Develop and manage a multi-year product roadmap

• Develop a prioritized feature backlog and corresponding justification for the features

• Drive product life cycle from strategic planning, project management/ development and related tactical activities

• Partner with engineers and designers to ideate, prioritize and deliver solutions

• Define and analyze key metrics to inform decision-making and measure success

• Conduct user research and lightweight tests to scope and prioritize product initiatives

• Understand the changing needs of the market and the customer base, and specify market requirements for current and future products by conducting market research

• Analyze potential partner opportunities for the product

• Stay abreast of the latest industry trends and be an expert regarding competition current, emerging, and anticipated

Qualifications

• 3+ years of product management experience building SaaS products

• Bachelor’s degree; MBA or similar degree highly preferred

• Experience in planning, launching, supporting multi-release, complex software products

• Experience in defining product roadmaps and delivering customer value iteratively

• Excellent user-centric design and product sense

• Excellent analytical skills to break down and solve complex problems

• Excellent written and oral communication skills

• Excellent business judgment

• You are comfortable with both technical and business discussions

• Experience and strong collaboration skills for coordinating with internal and external teams

• Self-starter able to work in a fast moving dynamic environment

What we offer

• Competitive salary and vacation package

• BCBS PPO Health Insurance

• Dental/Vision reimbursement

• 401k with company match

• Life Insurance

• Long-term disability

• Remote (hybrid optional) work environment

Customer Success Manager-Scaled Enterprise- Spanish Speaking (Remote)

Our Customer Success Mission

To empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource, and to become a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross-functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.

About the role:

We’re looking for an innovative, strategic Spanish speaking Customer Success Manager to manage a book of business of Enterprise (organizations with 5,000+ employees) accounts in North America and Latin America who have purchased Udemy for Business for small-to-medium-sized teams and departments. Reporting to the Manager of Scaled Customer Success, you’ll be in charge of the success of your book of business in terms of engagement as well as revenue retention and expansion. You’re excited to be one of the first team members in this new position and to have the opportunity to shape the role.

You’re passionate about supporting customers. You’re not just interested in keeping them at a baseline of health that keeps clients renewing--you want them to thrive and love Udemy for Business enough to expand. You have experience working with Enterprise customers and understand the complexities of working with large organizations--how to manage layers of stakeholders, how to operate within complex organizational structures, and how these businesses think about ROI. You are also flexible and creative enough to leverage both high-touch and 1-to-many strategies (webinars, lifecycle email campaigns, etc.) to serve your customers. You have “data and process brain” and gravitate toward creating scalable and efficient solutions.

With the Manager of Scaled Customer Success, you’ll develop the strategy for how to support Enterprise clients in this customer tier. You’ll become the expert on the unique needs of this segment and how to best support them, sharing your insights across teams like Marketing, Product, and the wider Enterprise Customer Success department.

Here’s what you’ll do:

• Manage a book of approximately 250-300 customers Enterprise Udemy for Business customers in North America and Latin America

• Be responsible for driving the engagement and revenue retention of your book of business by using a combination of high-touch and tech-touch strategies

• Renew customer contracts and partner with Sales to achieve retention and upsell targets

• Develop expertise about the use cases of Enterprise-sized customers who have purchased Udemy for • Business for small-to-medium-sized teams or departments

• Based on what you learn, develop communications programming and customer lifecycle playbooks specifically tailored for the Enterprise experience of small-to-medium-sized teams or departments; work with our Gainsight administrator and/or Marketing team to bring them to life

• Work collaboratively with the Enterprise Customer Success Department to ensure your strategies create a cohesive customer experience throughout the Enterprise Customer Success vertical

• Be an expert on the UFB Platform with a deep understanding of our technology and content

• Surface customer requests and help translate customer feedback into product requirements

• Conduct online product trainings for existing and new customers

• Schedule and lead customer meetings

• Respond to questions from customers directly or route questions to appropriate resources for training or support

• Collaborate as needed with our Finance team to support customers’ payment, billing, and invoicing needs

We’re excited about you because you have:

• 3+ years of Customer Success experience in B2B SaaS organizations, or 2+ years working with • Enterprise clients in B2B SaaS organizations

• Comfort conducting high-stakes business meetings and trainings in Spanish

• Proven experience identifying, nurturing, and successfully expanding existing customer accounts

Been accountable to a revenue goal

• Superior project management, time management and organizational skills; excellent attention to detail and ability to prioritize wisely

• A data-driven approach

• Comfort innovating and evolving within your role

• Experience collaborating across teams toward a common goal

• Experience with customer journey mapping and customer segmentation

• Experience with designing and implementing scalable customer communications and programs

• The ability to thrive in fast-paced, ambiguous environments

• Familiarity with Gainsight, Salesforce, and/or Zendesk (a plus)

Customer Success Manager-Arabic

About the Role

We are looking for a Key Account Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth and retention.

We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by mastering new skills on Udemy. Through our global marketplace, we connect lifelong learners around the world to the largest selection of online courses created by expert instructors, and we’re just getting started.

We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Here's what you'll be doing:

• Proactively own and manage the success of a portfolio of strategic Udemy Business (UB) customers

• Develop individual success plans for each customer to ensure UB adoption, expansion and loyalty across your portfolio of customers

• Be an expert on the UB Platform with a deep understanding of our technology and content

• Consult with customers on their internal learning and development strategy and influence leaders to drive change across their organization

• Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UB

• Build and maintain trusted advisor relationships at the executive level for Mid-Market and Enterprise accounts

• Renew customer contracts and partner with sales to develop account expansion strategies for customers with high-growth potential to hit upsell targets

• Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.

• Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements

• Partner with marketing to develop customers for case studies and media opportunities

• Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the Customer Success department

We're excited about you because you have:

• Fluent Arabic and English

• BA or BS degree

• Intensely curious, lifelong learner

• 3+ years of B2B SaaS customer success, account management, consulting and/or sales experience

• Experience working with mid-market and enterprise level accounts

• Ability to build and nurture trusted relationships with decision makers

• Ability to close deals

• Experience developing strategies to increase adoption of technology solutions

• Outstanding verbal and written communication skills

• Superior project and time management skills; excellent attention to detail

• Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes

• Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together

• Experience working with HR/L&D customers would be a plus, but not required

• Experience managing accounts using Salesforce is preferred, but not require

Customer Success Associate (San Francisco, CA)

About Udemy

Udemy is the world’s largest education platform with more than 30 million monthly visitors. Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world. The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential. For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content.

About the Role:

We are looking for a Customer Success Associate to partner with lower-spend customers post-sale to drive adoption and ensure customer satisfaction, growth and retention. We’re a small team looking for someone who is passionate about making our customers successful. Your opinion will matter and there will be room for creativity and experimentation. You will report to the Manager of Scaled Customer Success.

Here's what you'll be doing:

Manage the success of Udemy Business (UB) customers investing in the platform for their team, department, or small organization (<100 employees in North America)

Renew customer contracts and partner with Sales to achieve upsell targets

Be an expert on the UB Platform with a deep understanding of our technology and content

Proactively monitor our SMB customer base looking for both red flags and opportunities to increase revenue

Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements

Effectively manage product onboarding and implementation for new SMB customers

Conduct online trainings for existing and new customers

Schedule and lead customer meetings

Respond to questions from customers directly or route questions to appropriate resources for training or support

Support additional projects and tasks related to the broader Customer Success team

We're excited about you because you have:

Intensely curious, lifelong learner, resourceful, gets stuff done

1+ years of B2B SaaS customer success, account management, consulting and/or sales experience

Love for teamwork and commitment to building a world-class customer experience

Outstanding verbal and written communication skills

Superior project, time management and organizational skills; excellent attention to detail

Ability to adapt quickly in a fast-paced, startup environment, but also an interest in helping build sustainable processes

Experience managing accounts using Salesforce is preferred, but not required

Experience with Zendesk is preferred, but not required

Senior Product Manager (EMEA)

Why Join Tiny

With software used by millions of developers and thousands of products worldwide, Tiny creates some of the world's most popular open-source software.

Tiny builds the software that helps support some of the world’s most innovative start-ups and established enterprises; we create developer tools for the modern world. Most developers would be familiar with TinyMCE, the flexible open source rich text editor used by companies such as Atlassian, Accelo, Drift, etc.

Scaling up our remote team, Tiny is evolving and growing our team globally as we continue to expand our product offerings and create even better developer experiences.

Big problems are solved with Tiny solutions.

Job Description

As a Senior Product Manager, you will lead the delivery of topnotch experiences for knowledge workers and developers, building the best cloud experience. In this role, you will be responsible for driving the strategy and development of the subscription and billing systems along with user management and account application.

We are looking for a highly entrepreneurial Product Manager who values moving quickly. In this role, you will be focused on product strategy and user experience while working closely with Engineering, Design, Marketing, and Operations teams.

Key Responsibilities

• Understand the company’s strategic and competitive position and deliver products aligned with our mission and recognized best in the industry.

• Lead and drive products within broader product goals, strategy, and roadmap.

• Independently identify significant opportunities in an ambiguous area and build consensus around roadmaps and how to evaluate success.

• Lead and motivate a team of engineers and other cross-functional representatives, and maintain team health.

• Manage and groom backlog – make sure we're working on the essential things, decide which tickets make it into the backlog and how to break down different feature iterations.

• Run sprint planning sessions with the team and continuously make decisions on prioritization based on all available inputs, ranging from analytics over qualitative user feedback to best-in-class practices.

Key Experience and Qualifications

• As a Senior Product Manager of Tiny Cloud Platform, you hold a lateral leadership position in the team. We're looking for someone who shines when it comes to listening, asking questions, and gathering insights to come to data-based decisions on priorities and next steps.

• University degree in computer science, business, information technology, or other technical disciplines.

• Have between 3-5 years of experience as a Product Manager.

• Experience with e-commerce.

• You have experience with agile development methods and enjoy working with SCRUM (SCRUM qualifications highly regarded).

• You have the technical knowledge needed to work effectively with software engineers, platform engineers, and infrastructure engineers.

• Be able to manage a platform of connected products, understanding and accounting for dependencies and relationships between core and other components.

• Excel at prioritizing — based on qualitative and quantitative data.

• Excellent communication skills to engage with both senior business and IT executives as well as designers and software engineers.

• Be a resourceful self-starter – don't wait for someone to take ownership; ask questions, or approach problems.

• Be able to structure projects, summarize insights, and kick off new feature development processes.

This is a fully remote, work from home position and can be worked from anywhere in EMEA.

Developer Relations Manager (North America)

Why Join Tiny

With software used by millions of developers and thousands of products worldwide, Tiny creates some of the world's most popular open-source software.

Tiny builds the software that helps support some of the world’s most innovative start-ups and established enterprises; we create developer tools for the modern world. Most developers would be familiar with TinyMCE, the flexible open source rich text editor used by companies such as Atlassian, Accelo, Drift, and more.

Scaling up our remote team, Tiny is evolving and growing our team globally as we continue to expand our product offerings and create even better developer experiences.

Big problems are solved with Tiny solutions.

Job Description

As Tiny's resident Developer Relations Manager, you will showcase to the developer community all of the amazing things TinyMCE can do to solve their WYSIWYG challenges. Through a mix of strategies, tactics and channels, you will communicate the value and hidden benefits of TinyMCE.

TinyMCE is used in millions of apps and powers 40% of the world's websites, so you'll have lots of stories and examples to draw from. You're also not alone in this role - you'll collaborate with Tiny's diverse marketing, product and engineering teams to ensure your engagement strategies have a lasting and meaningful impact.

Key Responsibilities

• Create engaging content including technical talks, demos, webinars and videos that educate developers on important changes and trends relating to TinyMCE and Javascript

• Grow, nurture and interact with the TinyMCE community both online and in person including on GitHub Discussions and StackOverflow.

• Pitch and attend community events and tradeshows to talk about TinyMCE or related topics

• Engage with and interview with media or partners via phone, podcasts, in-person and virtually

• Staying up to date on the development progress of TinyMCE, JavaScript tools and the Rich Text Editing industry

• Create and maintain developer examples and community programs such as office hours to enhance community engagement in line with the developer evangelist strategy

• Develop and manage a start-up program and partner with key start-up communities like Techstars, Y • Combinator, 500 Startups and others to promote TinyMCE’s solutions

• Develop and report on the key goals for the developer evangelist program

Abilities and Education

• Proven ability to build a following and be an influencer in a developer community

• Experience in JavaScript/TypeScript applications designs and development

• 5+ years experience in developer relations and customer-facing technical roles

• Strong verbal communication with a passion for talking

• Excellent written communication skills

• Willingness to travel internationally and domestically - COVID restrictions pending

• A curious mind and a desire to learn and teach new things

• Ability to breakdown complex technical language and communicate it to a wider audience

This is a fully remote, work from home position that can be worth from anywhere in North America.

Account Executive (North America)

About Tiny

Tiny is the creator of TinyMCE – the world’s #1 open-source rich text editing WYSIWYG tool that powers 100,000,000+ products and is used by 1,500,000 developers globally.

If you’ve ever created content on the Internet, chances are you’ve used one of Tiny’s tools. When you see “Powered by Tiny” on an application or website, it means their editor or designing experience has been built, designed, or customized using Tiny’s software and code. For more than two decades, Tiny has helped large enterprises, high-growth start-ups, and content publishers across all types of organizations build and scale their operations and boost the productivity of their users. Tiny’s whitelabel technology is licensed by leading tech companies including but not limited to Adobe, Amazon, ADP, Atlassian, Blackboard, Cigna, Colibra, Evernote, KPMG, JP Morgan Chase, LinkedIn, Marketo, Microsoft, Optimizely, Salesforce.com, SAP, SurveyMonkey, Visa, WordPress.com, and Zendesk.

Job Details

Tiny is seeking a fully-remote Account Executive who will play a key role in acquiring new customers and expanding business in existing accounts. This person will be supported by an SDR team and will be responsible for all aspects of the sales cycle from initial qualification to technical validation to commercial negotiation to close. Once fully-ramped this person will be responsible for maintaining an in-depth knowledge of Tiny’s suite of products, the key industries which Tiny most commonly sells into, and the software development landscape.

Responsibilities

• Selling the full suite of TinyMCE products to high-growth small businesses & mature mid-market companies

• Manage the sales cycle from the SDR-set introductory meeting to technical validation to negotiation to close

• Execute a highly-consultative sales approach to uncover pain points and illustrate Tiny’s potential value-add

• Clearly articulate Tiny’s value proposition in a way specifically tailored to the prospect’s situation

• Maintain an up-to-date pipeline using Salesforce.com

• Participate in weekly forecasting meetings to the Tiny executive team

• Collaborate with colleagues in Account Management, Marketing, Finance, and elsewhere to win-as-a-team

• Act with a high degree of ethics, kindness, and professionalism to perpetuate Tiny’s corporate culture

Qualifications

• Bachelor's degree is preferred

• Minimum of 5-years-experience in an Account Executive role, preferably 2+ years selling to a technical audience

• Demonstrated success in achieving sales goals

• Excellent verbal and written communication skills

• High levels of coachability, willingness-to-learn, and curiosity about the business world

Benefits, Perks, & Our Investment In You

• Sandler Sales Training

• Weekly 1-on-1s with leadership focus on professional development

• Accessible C-Level executive team hyper-focused on individual and team success

• Clear path to career advancement for top-performers who exemplify Tiny’s culture and values

• Excellent work-life balance through fully-remote model

• Health benefits (dental, medical, vision)

• Financial benefits (401K with matching, cell-phone stipend, gym membership reimbursement)

• Time-off and leave policies

This is a fully remote role and can be worked from anywhere in North America.

Contracts Administrator (Part Time-North America)

About Tiny

With software used by millions of developers, and thousands of products worldwide, Tiny creates some of the world's most popular open source software.

Tiny builds the software that helps support some of the world’s most innovative start-ups and established enterprises; we create developer tools for the modern world. Most developers would be familiar with TinyMCE, the flexible open source rich text editor used by companies such as Atlassian, Accelo, Drift and more.

Scaling up our remote team, Tiny is evolving and growing our team globally as we continue to expand our product offerings, and create even better developer experiences.

Big problems are solved with Tiny solutions.

Job Description

As a key member of our global, remote-first finance team you will manage the contracts and procurement process supporting business operations. As a highly-motivated, and detail oriented contracts professional you will work closely with internal and external stakeholders to draft, review, and approve agreements. This is a part-time contract position initially requiring 20 hours per week days per week; with flexible days and hours for the right candidate. This is a great opportunity for an experienced professional seeking work-life balance or wanting to reduce their hours!

Key Responsibilities

• Own the drafting, reviewing and distribution of customer software licensing agreements, NDAs, and other agreements as required to support sales team operations, including reviewing and responding to customer redlining

• Partner with Tiny’s sales and customer success teams to manage customer onboarding requirements; providing requested information, answering questionnaires, tracking contract deliverables etc

• Review contractor supplier agreements and terms of business; providing appropriate legal and contract advice to guide business decisions

• Work with sales, operations and engineering to advise on legal matters pertaining to contracts and managing contractual risk mitigation processes, including maintaining Tiny’s legal agreements and terms of service

• Follow and optimize the company procurement policies and processes; identify operational gaps and lead process improvements to increase timeliness and efficiency

• Interpret and advise on contractual matters to ensure positive business outcomes

Skills and Experience

• Bachelor’s degree in a related discipline, or equivalent work experience, J.D. would be highly regarded

• Demonstrated experience reviewing, revising and drafting commercial contracts and legal agreements across a broad range of customers, vendors, and service providers.

• Strong, proven knowledge of the contract lifecycle. Experience managing the contract lifecycle within SaaS or technology environments will be highly regarded

• Exposure to, or experience working within, global legal environments and the ability to interpret legislation

• Honed communication skills (both written and verbal), with strong stakeholder management skills

• Drive to deliver; you are someone who thrives while managing competing priorities and delivering to deadlines

• This is a remote first role and can be worked from anywhere in North America. As a global company some time-zone flexibility is required.

HR Internship-Wondershare Technology (Canada)

Job Description

Wondershare Technology is a leading global consumer software company dedicated in providing integrated lifestyle technology solutions for our users across the world. We believe that creativity can enable a better future. Our Canada office in Vancouver is the heart of the company's Creative and Brand Marketing operations. Our talented team of multi-disciplinary creators, marketers and strategists have one thing in common: the desire to bring our products to all users who want to broaden the limits to their imagination.

What You Will Do

Support the HR team with company-wide initiatives

Support the recruiting and onboarding activities of new hires

Support company-organized events, participating in the employee experience enhancement initiatives

Manage the internal communication channel

Update and maintain internal data spreadsheets and databases

Who You Are

Effective communicator in both verbal and written communications

Resourceful and detail-oriented

Highly organized and ability to negotiate timelines and deadlines

Flexibility to adapt as the needs of the business evolve

Positive approach to learning, growing, and accepting constructive feedback

Wondershare is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, ancestry, place of origin, religion, family status, marital status, physical disability, mental disability, sex, age, sexual orientation, political belief, or conviction of a criminal or summary conviction offense unrelated to their employment.

Job Type: Internship / Co-op

Contract length: 1 month

Schedule: Monday to Friday

Content Strategy Manager-Wondershare Technology (Canada)

Wondershare Technology is a leading global consumer software company dedicated to providing integrated lifestyle technology solutions for our users across the world. Making people’s lives easier through innovative technology and delighting them along the way is what drives us. Our diverse collection of user-friendly products is designed with simplicity and utility in mind.

Responsibilities:

• Leads the development and deployment of industry-leading conversion-oriented content, from ideation to execution, driving traffic, building audiences, and converting new users

• Works alongside the Brand & Product team to develop a cross-functional content and event strategy, using audience data and content focus to drive key themes

• Manages a small team of Content Marketing Specialists to create original video content, campaign material, media posts, website copy and product promotional material that drive traffic and generate leads as part of a holistic marketing strategy

• Works closely with our Influencer + Communications team to build and deepen meaningful relationships with creators and users, ensuring a consistently diverse and inclusive range of speakers and collaborators are featured

• Uses business and departmental objectives as a foundation to drive strategy, measuring the impact of programs to meet business objectives, reporting on performance and pivoting tactics when necessary

• Drives brand awareness, ensuring product positioning, messaging and assets are on-point and of the highest quality

• Supports the development of key themes and editorial based on audience data and industry knowledge

• Manages external partners and freelancers including cost negotiations, outreach, and logistics

• Works with creative team to provide direction and approval on campaign and event assets

• Researches and analyzes new technology, techniques, threats and industry best practices

What We're Looking For:

• 3+ years of experience in data driven content marketing, professional writing/editing, ideally within a B2C context across full-funnel initiatives

• Demonstrated marketing channel strategy, content writing, storytelling, and SEO experience optimizing content

• Deeply understands the modern go-to-market landscape, including people, process, and technology/software practices of leading organizations

• Proficiency in audience segmentation and targeting strategy

• Demonstrated experience with data analysis and extracting insights to develop engaging content and marketing stories

• Ability to work effectively across functions and influence partners across the business

• Ability to rapidly grasp details and potential use cases for technology/innovation products across a wide spectrum of domains

• Ability to adapt to brand style and tone while crafting technical content to align with overall marketing narrative and storytelling

• Ability to create and manage detailed project plans and drive on-time execution

• Strong communication skills, data-driven mindset, and a proactive attitude

• Experience with leveraging marketing automation to deliver on campaign goals and pipeline creation. • Experience with reporting on campaign and program performance and providing insights and recommendations

Nice to Have:

• Bachelor’s / Master’s Degree in Marketing, Communications, Digital Marketing or Creative Writing preferred

• Background in the mobile/web application industry or technology/consumer software industry

Why Wondershare Technology, Canada?

• Competitive salary commensurate with experience

• Bonus incentive program paid quarterly

• Comprehensive benefits including extended health and dental

• Personal spending account + Health spending account

• Vacation: 15 days

• Paid sick days

• Half-day Fridays!

• We have a hybrid work model (in-office & from home)Fun & Quirky Celebrations

• Sponsored social clubs and team events

• Lots of growth opportunities

Project Manager-Kimp (REMOTE WORK-FULL-TIME)

Tired of navigating through traffic to get to the office? Don’t want to spend another minute filling out job applications to work in another office? Say hello to Kimp!

As a Kimp Project Manager you’ll get the flexibility of working from home. But wait, there’s more! You’ll also get peace of mind knowing that you’ll have a steady stream of projects to manage, and a consistent pay schedule. All of this while supporting Kimp clients from around the world, on their unique projects!

We’re glad you asked! So far, Kimp’s incredible team is based in Thailand, Malaysia, India, Indonesia, and Sri Lanka. The role combines the flexibility of remote work with the connectedness of our team culture.

Through team chats and video calls, we stay connected, sharing updates, success stories, and inspiration. All this while you get to enjoy a great work-life balance, by cutting out commute times and other hassles.

Responsibilities:

• Project Managers are the main point of contact for Kimp clients and represent the company to each of the clients that they serve.

• Project Managers receive client briefs and assist designers by converting them into a condensed, easy to understand format. They also clear any doubts with clients on behalf of designers while working on their tasks.

• Make sure graphic design requests are executed efficiently, based on each client’s requirements, and within the scheduled project timeline. Keeping tasks in scope and on time, is key!

• Follow internal processes and ask for clarification as needed. Remain in constant contact with team members to ensure that tasks are executed as required.

• Troubleshoot any issues that arise, by looking into resolutions or contacting team members for support. We encourage you to anticipate and be prepared for common issues that might arise, but to also be ready and willing to take initiative should anything unpredictable arise.

Professional Requirements:

• This role is suitable for anyone with Project Management experience, or a Fresher who is eager to learn Project Management and demonstrates the skills listed below. Graphic design or agency experience is a plus!

• You should have the skills to communicate effectively, understanding customer needs, and turning a customer need into action with a solution.

• Strong attention to detail, and the ability to review and assess creative briefs.

• You come to the table with a customer-focused mindset and are excited to help customers succeed using Kimp services.

• You are passionate about testing new processes and workflows to ensure the user experience for our customers remains streamlined and simple.

• You're persistent and extremely goal-oriented. Being organized is something you pride yourself on and you are proficient at utilizing multiple technology platforms.

Equipment Requirements:

• A fully functional computer or laptop that can handle working on a lot of projects!

• A web camera for meetings, training, and professional development sessions.

• Daily and unlimited access to a fast internet connection (minimum of 5 Mbps)

Benefits

• Work from anywhere you'd like as long as you meet the equipment requirements!

• Competitive pay and a consistent, biweekly pay schedule.

• Internal career/promotion opportunities.

• Free training, personal, and professional development opportunities.

New Business Manager-IDG

Overview

IDG is seeking a New Business Manager to join our growing US sales team! The New Business Manager will focus on developing a team of Business Development Reps (BDRs) into new business hunters for our Media, Data, & Services portfolio.

IDG Communications’ vision is to make the world a better place by enabling the right use of technology. As the leading global media and data company powered by 1st party relationships, our collaborative, innovative and customer focused culture fosters success for our customers and our employees. Upon joining IDG, you can expect a stable, consultative, and hard charging work environment along with an office culture that rewards, recognizes, and respects achievement. We offer competitive salaries, an outstanding benefits package and an atmosphere dedicated to advancing our passion in providing cutting-edge advertising & marketing solutions for our clients.

Join us at one of our US locations (Needham, MA; New York, NY; San Francisco, CA) or work remotely almost anywhere in the United States!

Responsibilities

We are looking for an enthusiastic, driven, and experienced New Business Manager with a track record of building and maintaining teams of BDRs. This is a brand new team (housed within our wider US Sales team) that IDG is investing in for the 2022 year. It’s a very exciting time for a seasoned New Business Manager to join our team, as this person will be involved in helping build out this team from scratch. The New Business Manager will report directly to our US Chief Revenue Officer and will be responsible for uncovering new business opportunities, within both our Commercial and Enterprise accounts, together with their team of BDRs.

The ideal candidate for this role will be a passionate new business hunter and someone who isn’t scared to lead by example and implement new strategies with their team. The strict focus of this role & new business team of BDRs will be on finding and closing net new logos for IDG’s Media, Data, & Services portfolio. Net new logos are the lifeblood of our business and hugely important to the sustained success of IDG’s revenue growth. We strongly believe that while all sales reps should have some “hunting” abilities and responsibilities within their territory, new business hunters should focus on just that – finding new business, closing the deal, and then moving on to close the next new deal.

Qualifications

• 3+ years of proven inside sales management experience where you’ve managed BDRs, SDRs, or similar functions directly

• Experience holding team members accountable to measurable KPIs (weekly, monthly, quarterly, etc.)

• Tech media, demand generation and/or marketing services industry knowledge

• Hands-on, proactive, motivational, and driven type of sales manager

• Organized, detail-focused, and ability to always juggle a variety of important tasks

Apply Now

Sales Account Manager-IDG

Overview

IDG is seeking a Sales Account Manager to join our thriving US Revenue team! This role will support our outside sales reps to ensure our biggest and most strategic accounts have an extra level of dedicated focus from our team. As a Sales Account Manager, you will be working on digital and demand generation campaigns & custom programs for some of the top clients and agencies in the tech industry.

IDG Communications’ vision is to make the world a better place by enabling the right use of technology. As the leading global media and data company powered by 1st party relationships, our collaborative, innovative and customer focused culture fosters success for our customers and our employees. Upon joining IDG, you can expect a stable, consultative, and hard charging work environment along with an office culture that rewards, recognizes, and respects achievement. We offer competitive salaries, an outstanding benefits package and an atmosphere dedicated to advancing our passion in providing cutting-edge advertising & marketing solutions for our clients.

Join us at one of our US locations (Needham, MA; New York, NY; San Francisco, CA) or work remotely almost anywhere in the United States!

Responsibilities

• Campaign lifecycle management; working with wider sales team members during the RFP process – coordinating deliverables/avails checks across internal product stakeholders, completing quotes within required templates, and preparing proposal submissions pre-sale.

• Helps create the short and long term program Renewal & Retention strategy with your team lead.

Collaborating with internal team, along with external clients, to provide a superior level of customer services to IDG’s clients & agencies.

• Act as a point person with Account Coordinators to ensure campaign is ready for launch; scheduling/lead client campaign kickoff calls in addition to any performance check-in meetings during the campaign.

• Send reporting and campaign end report to proactively start the renewal process.

• Researching new contacts and relevant account updates for Sales team counterparts to discover net new opportunities.

• Interact extensively with clients & agencies to determine key marketing issues for all accounts.

• Become the day-to-day contact and build relationships with clients post-launch.

Qualifications

• 2+ years of sales support or account management experience, preferably within the tech/media industry

• A desire to pursue a career in sales

• Comfort interacting with people at all levels internally and externally; superior communication skills are essential to be successful in this role

• High-energy, resourceful, creative, and coachable

• Ability to build, nurture, and maintain strong relationships internally and externally

• Strong organizational skills, attention to detail, and top-notch time management skills

• Experience using Salesforce.com is a bonus

Apply Now