Accounts Receivable Associate-Collections

JOB DESCRIPTION

Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Associate.

The Accounts Receivable Associate will have the following responsibilities:

• Address and resolve high volumes of customer inquiries and provide professional, polite and timely customer service.

• Investigate accounts with delinquent receivables, via email and phone communication with customers and/or business, in order to collect outstanding balances.

• Develop and maintain good rapport with customers and internal business owners.

• Maintain and update customer contacts within the billing system.

• Initiate credits and adjustments to customer accounts with correct ledger coding.

The position of Accounts Receivable Associate will have the following requirements:

• Associate or Bachelor's degree in Accounting or business-related field.

• 2-5 years of work experience in similar role and must be self-driven and hardworking individual.

• Ability to work in a fast paced environment and have the flexibility to handle various job assignments.

• Strong customer service and communication skills are required.

• Candidates must be detail oriented and possess strong organizational, verbal, and written skills.

• Candidate must be able to handle confidential and sensitive information in a professional manner.

• Oracle system experience and strong excel skills are a plus.

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Analyst-IT Platform Support

Description

The analyst will be part of the IT Platform Support team that manages several global IT platforms such as ServiceNow, Salesforce, and SharePoint. This person will provide assistance (via phone, screen share, email) to internal staff. A strong candidate must be a motivated team player eager to learn, work independently and be willing to assist others.

This role requires identifying, troubleshooting and assisting users to resolve issues. A successful candidate will take initiative, have the ability to multitask, and demonstrate strong problem-solving and decision-making skills, all while displaying a high degree of customer service and professionalism. Candidate should be proficient with technology and web based applications with customer service or technology support experience.

This is a full-time position. Shifts are flexible but must overlap with the business day.

Core Duties

• Administer and maintain global IT platforms

• Troubleshoot day-to-day customer issues and provide direct support via phone, email and/or desktop sharing tools

• Verify data, enrich and correct dataset were necessary

• Assist other internal staff with problem solving and escalation procedures

• Maintain and/or create documentation related to troubleshooting, escalation and FAQs

Required Skills and Experience

• Strong in MS Word and Excel

• Strong written and verbal communication skills

• Ability to multitask and work independently on multiple tasks

• Logical approach, critical thinking and analytical problem-solving skills

• Ability to perform well under pressure

• Proficient with Technology and web based applications

• 1 - 2yrs experience in IT Support or Customer Service

Desirable Skills and Experience

• Customer-facing support experience

• 1 year or more of experience in an application support role; preferably using ServiceNow

• Systems/Application administration experience

• Bachelor’s degree or working towards degree in a relevant area

• Basic knowledge of servers and networking infrastructure

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Trainee Associate in India

JOB PURPOSE

The primary purpose of this position is to research, analyze, interpret, transform and present reference data for fixed income securities as well as reference data pertaining to those issuers themselves that bring fixed income debt to market.

The incumbent must successfully complete a three month training program that centers on building enough subject matter expertise and the utilization of the database(s) of record such that the incumbent can independently analyze legal and financial documents associated with securities containing less complex fixed income structures. During training, the incumbent must master all of the subject matter and will be required to pass a series of quizzes and tests as well achieve the accuracy and timeliness metrics that were established for trainees.

The training curriculum for the Data Analyst contains high level overviews of the complex structures worked on by more senior personnel as well as reference data client use cases so that the incumbent can differentiate between legal and financial language that is relevant to and required by our client base versus jargon describing information that is not required and, so that the incumbent can identify new financing techniques that come to market. The incumbent must then apply this foundation of knowledge via a logical sequence of decision making events to determine relevancy of said information to our clients for any of their use cases and if deemed relevant, determine the appropriate next steps to ensure high client satisfaction levels.

DUTIES AND RESPONSIBILITIES

Analyze, interpret, collate and transform reference data provided in a variety legal and financial documents, third party reports and vendor information while ensuring that the reference data provided in ICE’s products and services accurate, comprehensive and in a timely manner, namely best in class

Make sound, subjective decisions when interpreting legal and financial information by utilizing subject matter expertise to infer, deduce and ultimately draw the right conclusions

Provide customer support for users of ICE products by resolving inquiries in a timely manner

Craft external facing responses for those clients that submitted customer inquiries containing a meaningful, well-thought out, well-constructed answer that includes a restatement of the challenge or question, the analysis completed to satisfy the request and where appropriate, the methodology used to determine the solution

Procure required documents and/or trusted content utilizing creative internet searches and by conducting direct outreach to issuers, underwriters, fiduciary agents and bond counsel

PERSON SPECIFICATION

BA/BS in Finance, Economics or equivalent practical experience0 - 2 years of relevant work experience directly working in fixed income reference data operations or customer service; 2 years relevant experience is preferred.

Ability to work in a fast paced, high pressured, fluid environment

Ability to distill large amounts of information into specific takeaways

Excellent attention to detail and high degree of demonstrated decision-making and problem solving skills

Excellent written and oral communication skills with proven ability to craft client-ready correspondences

Eagerness to learn and collaborate with others

Strong excel skills required

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Analyst-IT Platform Support (India)

Description

The analyst will be part of the IT Platform Support team that manages several global IT platforms such as ServiceNow, Salesforce, and SharePoint. This person will provide assistance (via phone, screen share, email) to internal staff. A strong candidate must be a motivated team player eager to learn, work independently and be willing to assist others. 

This role requires identifying, troubleshooting and assisting users to resolve issues. A successful candidate will take initiative, have the ability to multitask, and demonstrate strong problem-solving and decision-making skills, all while displaying a high degree of customer service and professionalism. Candidate should be proficient with technology and web based applications with customer service or technology support experience.

This is a full-time position. Shifts are flexible but must overlap with the business day.

Core Duties

• Administer and maintain global IT platforms
• Troubleshoot day-to-day customer issues and provide direct support via phone, email and/or desktop sharing tools
• Verify data, enrich and correct dataset were necessary
• Assist other internal staff with problem solving and escalation procedures
• Maintain and/or create documentation related to troubleshooting, escalation and FAQs

Required Skills and Experience

• Strong in MS Word and Excel
• Strong written and verbal communication skills
• Ability to multitask and work independently on multiple tasks
• Logical approach, critical thinking and analytical problem-solving skills
• Ability to perform well under pressure
• Proficient with Technology and web based applications
• 1 - 2yrs experience in IT Support or Customer Service

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Senior Developer-India

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector.  ICE team members work across departments and traditional boundaries to innovate and respond to industry demand.  A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

This role will be part of a team of Salesforce developers responsible for building and maintaining on the Salesforce platform to support various teams throughout the organization. This position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills.

Core Competencies

• Teamwork: works well with teammates locally and at remote offices; shares knowledge and is seen as someone to go to for help; contributes in weekly peer meetings

• Problem solving and decision making:  demonstrates a sense of urgency; takes ownership of problems and follows temporary fixes with permanent solution; finds creative solutions.  Improves processes and introduces superior technology

• Communication:  is clear and accurate in verbal and written communication; listens to peers and supported employees; follows directions and provides useful feedback
• Professionalism:  makes a positive impression in person, via phone, and electronically; models a ‘can-do’ attitude; embraces additional responsibility; refrains from office gossip or conflict; works extra hours as-needed to ensure work is complete; adheres to corporate policy and encourages others to do the same

Core Duties

• Develop, maintain, and support items within the Salesforce platform and various other corporate systems/tools.
• Collaborate with other internal groups to translate business and functional requirements into technical implementation for the automation of existing processes and the development of new applications
• Communicate with internal customers in non-technical terms, understand business requirements, and propose solutions
• Manage projects from specification gathering, to development, to QA, user acceptance testing, and deployment to production
• Participate in meetings and organize work and/or training sessions around new software being introduced into the ICE technology environment
• Document changes and author documentation on software development standards and practices

Exceptional Performer Competencies

• Enhances team and coworkers through knowledge sharing and implementing best practices in day to day activities
• Takes initiative to continually learn and enhance technical knowledge and skills.

Required Skills and Experience

• Bachelor Degree (CS or EE preferred).
• 5+ year’s development experience on the Salesforce platform.
• Solid understanding and experience with various SDLC methodologies
• Solid technical background, especially around web/software development, relational databases and object-oriented concepts.
• Strong analytical/problem solving skills.
• Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies; ability to identify issues/opportunities and recommend solutions, ideas and more efficient approaches.
• Strong written and verbal communication skills.

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Software Developer-Python (India)

 

Job Purpose

ICE is seeking a strong senior developer to join its derivatives trading and auction development team. We oversee state-of-the-art platforms that empower trading and auctions.

This open position is quite unique. The developer not only will contribute to top-quality, mission-critical development of the core trading and auction system but also can do so with fun and flexibility. Our software spans the formidable staple that is Java, functional-programming JVM languages such as Scala, concurrent message-passing actors, Docker containers, as well as very elaborate front-end JavaScript applications using React.js. This is a great opportunity to learn new things and have a meaningful impact on our mission-critical trading platform.

Responsibilities

• Design, implement, and support the ICE trading, auction, and financial benchmark systems.
• Collaborate closely with clients, quality assurance, and project/product management.

Knowledge and Experience

The Senior Developer should have a product mentality, a strong sense of ownership, and strive to be a good steward of his or her software. More than any conrete experience with specific technology, it is more important for the candidate to have a strong sense of what constitutes good software, be conscientious in picking the right technology, and be always open-minded to learn (from others and from failures).

On the technical side, the Senior Developer should be highly proficient in Java design and development, have experience developing or interfacing with relational databases such as Oracle or Postgres, and have some front-end development exposure involving JavaScript, CSS, and HTML. In addition to fulfilling the typical development duties, the individual is expected to look beyond just writing code and to contribute to the team’s success in multiple facets. The candidate should be able to communicate effectively and maintain good transparency on project status.

• Bachelor’s degree or equivalent in Computer Science with 5+ years of Java development experience, or Master’s degree with 3+ years of Java development experience
• Experience with and strong understanding of
  • multi-threaded server-side development and Java concurrency
  • core Java/Java collections 
• • relational databases
  • performance tuning, debugging, and memory profiling
  • unit, integration, and end-to-end tests
  • Knowledge of UNIX command and tool
• Demonstrable experience in design and system architecture

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