B2B Sales Executive - UK Hybrid Remote

Job Description

An opportunity has arisen for a B2B Sales Executive in our Online Brand Protection department (OBP) to join our team in Worcester, UK. The successful applicant will report to the OBP Manager and work as part of the team to drive revenue growth by identifying and closing new business opportunities. You will be responsible for understanding the unique needs of our clients and offering tailored solutions that address their challenges.

In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.

Key responsibilities

• Proactively identify and pursue new opportunities.

• Develop and nurture strong relationships with key decision-makers.

• Onboard new clients and grow accounts within our existing client base.

• Liaise with a variety of stakeholders to identify challenges they may face and provide tailored solutions.

• Collaborate with other teams to ensure smooth transition and successful implementation of services.

Required skills and experience

• Experience in developing new business in a competitive B2B environment.

• Proven track record in solution sales.

• Organised and able to manage multiple tasks.

• Capability of investigation and outbound communication to find new prospects.

• Excellent customer service and account management skills.

• Meet or exceed sales targets on a consistent basis.

• Exceptional communication and negotiation skills.

• Resilient with the ability to problem solve.

• Strong IT skills.

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Sales Administrator - UK Hybrid Remote

We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:

• A diverse and inclusive culture
• Access to flexible working opportunities
• A relaxed, collaborative atmosphere
• Motivational, coach-style leadership
• Employee perks, including an enhanced holiday scheme and a birthday bonus

Job Description

We're looking for a Sales Administrator with a passion in technology and customer service to join our Sales team to help us continue to deliver an excellent level of service to customers under our group brands: Simply Hosting, Simply Cloud, Catalyst2, UKDedicated and GURU.

Working in a flexible environment providing sales & billing support to our customers you will be answering a range of queries, whilst always looking for additional sales opportunities.

In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.

Key responsibilities

• Provide admin support to the account management team for customer sales & billing issues.

• Resolve incoming sales and billing-related enquiries.

• Dealing with New customers & cancellation requests via follow-up emails.

• Engaging with current customers via: Outbound calls, LiveChat, Tickets.

Skills & Experience

• Awareness of website, hosting domains and technology in general.

• Previous customer care or technical support experience within an IT/Web based/technical environment will be helpful, but not essential.

• Knowledge of Microsoft Word, Excel, and Outlook.

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Customer Success Manager-Arabic

About the Role

We are looking for a Key Account Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth and retention.

We believe anyone can build the life they imagine through online learning. Today, more than 50 million students around the world are advancing their careers and passions by mastering new skills on Udemy. Through our global marketplace, we connect lifelong learners around the world to the largest selection of online courses created by expert instructors, and we’re just getting started.

We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Here's what you'll be doing:

• Proactively own and manage the success of a portfolio of strategic Udemy Business (UB) customers

• Develop individual success plans for each customer to ensure UB adoption, expansion and loyalty across your portfolio of customers

• Be an expert on the UB Platform with a deep understanding of our technology and content

• Consult with customers on their internal learning and development strategy and influence leaders to drive change across their organization

• Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of UB

• Build and maintain trusted advisor relationships at the executive level for Mid-Market and Enterprise accounts

• Renew customer contracts and partner with sales to develop account expansion strategies for customers with high-growth potential to hit upsell targets

• Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.

• Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements

• Partner with marketing to develop customers for case studies and media opportunities

• Own the creation of internal and customer facing processes, programs and materials to improve the quality and efficiency of the Customer Success department

We're excited about you because you have:

• Fluent Arabic and English

• BA or BS degree

• Intensely curious, lifelong learner

• 3+ years of B2B SaaS customer success, account management, consulting and/or sales experience

• Experience working with mid-market and enterprise level accounts

• Ability to build and nurture trusted relationships with decision makers

• Ability to close deals

• Experience developing strategies to increase adoption of technology solutions

• Outstanding verbal and written communication skills

• Superior project and time management skills; excellent attention to detail

• Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes

• Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together

• Experience working with HR/L&D customers would be a plus, but not required

• Experience managing accounts using Salesforce is preferred, but not require

Customer Success Associate (San Francisco, CA)

About Udemy

Udemy is the world’s largest education platform with more than 30 million monthly visitors. Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world. The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential. For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content.

About the Role:

We are looking for a Customer Success Associate to partner with lower-spend customers post-sale to drive adoption and ensure customer satisfaction, growth and retention. We’re a small team looking for someone who is passionate about making our customers successful. Your opinion will matter and there will be room for creativity and experimentation. You will report to the Manager of Scaled Customer Success.

Here's what you'll be doing:

Manage the success of Udemy Business (UB) customers investing in the platform for their team, department, or small organization (<100 employees in North America)

Renew customer contracts and partner with Sales to achieve upsell targets

Be an expert on the UB Platform with a deep understanding of our technology and content

Proactively monitor our SMB customer base looking for both red flags and opportunities to increase revenue

Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements

Effectively manage product onboarding and implementation for new SMB customers

Conduct online trainings for existing and new customers

Schedule and lead customer meetings

Respond to questions from customers directly or route questions to appropriate resources for training or support

Support additional projects and tasks related to the broader Customer Success team

We're excited about you because you have:

Intensely curious, lifelong learner, resourceful, gets stuff done

1+ years of B2B SaaS customer success, account management, consulting and/or sales experience

Love for teamwork and commitment to building a world-class customer experience

Outstanding verbal and written communication skills

Superior project, time management and organizational skills; excellent attention to detail

Ability to adapt quickly in a fast-paced, startup environment, but also an interest in helping build sustainable processes

Experience managing accounts using Salesforce is preferred, but not required

Experience with Zendesk is preferred, but not required

Commercial Renewals Manager-EMEA

About Us

Udemy Business is the leading online training solution for high-growth companies, global organizations and public sector organizations -- and we’re growing like crazy. We’re helping organizations large and small around the globe solve the critical skills gap that teams increasingly face, whether it’s the latest technology, marketing & sales, HR, professional and personal development skills and more. And we’re just getting started.

Who we are looking for:

We are looking for a Renewals Manager to help us grow our revenue base and continue to drive world-class retention and renewal rates. This role will partner with our Commercial Customer Success and Commercial Account Executive team to maintain and grow our account base.

You'll proactively manage a portfolio of Commercial client renewals ensuring on-time customer retention and the high dollar over dollar renewal rates as well as establish renewal processes for the region. This role is a remote, work from home opportunity located in Dublin, Ireland; Germany, (Remote); Austria (Remote); Turkey Ankara; or (Remote)

We’re excited about you because you have:

• Demonstrable B2B SaaS Renewals experience of 2+ years working with mid-level, large Commercial accounts.

• Significant experience negotiating with customers across EMEA, with the tenacity to manage extended and sometimes challenging negotiations with different cultural groups.

• Ability to work autonomously and with the flexibility to accommodate the regions you are working across

• Ability to negotiate terms for complex deals while maintaining great client relationships

• Superior time management skills; excellent attention to detail

• Experience managing clients with Salesforce.com, Gainsight a plus

• Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes

• Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together

• Working proficiency in English

What you’ll be doing:

• Own approximately 45 renewals quarterly for Commercial customers in EMEA

• Strategise with the Customer Success Manager and Account Executive on different renewal scenarios for each client.

• Leverage the renewal event with customers to demonstrate business value, optimise multi-year subscriptions, and expand partnership with our customers.

• Work with Sales and Customer Success leaders across EMEA and at HQ in the United States, proactively reporting on renewal health, customer escalations and recommended course of action.

• Directly negotiate all renewal terms with client procurement teams.

• Maintain a 4-month rolling forecast and track all renewal activity in Salesforce

• Prepare proposals, including renewal rate calculations, and contract preparation.

• Work closely with Finance and Legal teams to ensure all contracts are accurate.

• Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy

Inbound Sales Specialist-GreenGeeks

We’re looking for proactive individuals who can effectively communicate technical solutions to fulfill the needs of a diverse audience. If you can sell snow to a penguin, this job’s for you!

Requirements:

• Comfortable speaking with customers in an upbeat fashion

• Excellent oral and written communication skills

• At least 3 years of experience with cPanel/WHM & the web hosting industry

• Have an understanding of Shared, Reseller, VPS, and Dedicated Server hosting

• Have experience with WHMCS, Kayako and cPanel

• Have a firm understanding of open source software such as WordPress, Drupal, Joomla!

• Quickly able to identify the needs of potential customers and recommend the most suitable hosting solution

• Have a reliable high speed internet connection

Responsibilities:

• Inbound Sales Inquries (Telephone, Live Chat, Tickets)

• Following up with sales leads

• Order Verification