Contact Centre Advisor - UK Hybrid Remote

Job Description

We are looking for Contact Centre Advisors to join our customer success team in our office in Worcester.

Working in a flexible environment providing critical support to our customers you will be answering a range of queries, providing help and support whilst looking for addition sales opportunities.

You will be working in a target driven contact centre with a strong sales culture.

In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.

Key responsibilities

• Ensuring all enquiries are logged and kept up-to-date and all problems followed through until resolved or concluded.
• Technical troubleshooting of our product range.
• Identifying product upgrades and cross selling opportunities.
• Keeping up to date with new technologies that will assist our customers.
• Ensuring all individual performance and sales targets are met.
• Escalating problems to a team leader where necessary.
• Carrying out such tasks that are required to meet the needs of the business

Skills & Experience

• Knowledge of Microsoft Word, Excel, and Outlook at an intermediate level.
• Knowledge of web technologies such as websites, dedicating hosting and email set-up.
• Previous customer care or technical support experience within an IT/Web based/technical environment.
• Recognising and maximising sales opportunities.

Key Competencies

• Exceptional communication and influencing skills.

• Customer Service and sales mind set.

• Attention to detail.

• An inquisitive mind and strong motivation to learn new skills.

• Resilient & confident with the ability to problem solve.

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B2B Sales Executive - UK Hybrid Remote

Job Description

An opportunity has arisen for a B2B Sales Executive in our Online Brand Protection department (OBP) to join our team in Worcester, UK. The successful applicant will report to the OBP Manager and work as part of the team to drive revenue growth by identifying and closing new business opportunities. You will be responsible for understanding the unique needs of our clients and offering tailored solutions that address their challenges.

In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.

Key responsibilities

• Proactively identify and pursue new opportunities.

• Develop and nurture strong relationships with key decision-makers.

• Onboard new clients and grow accounts within our existing client base.

• Liaise with a variety of stakeholders to identify challenges they may face and provide tailored solutions.

• Collaborate with other teams to ensure smooth transition and successful implementation of services.

Required skills and experience

• Experience in developing new business in a competitive B2B environment.

• Proven track record in solution sales.

• Organised and able to manage multiple tasks.

• Capability of investigation and outbound communication to find new prospects.

• Excellent customer service and account management skills.

• Meet or exceed sales targets on a consistent basis.

• Exceptional communication and negotiation skills.

• Resilient with the ability to problem solve.

• Strong IT skills.

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Product Owner Dedicated Server - UK Remote

Job Description

As a Product Owner, you will be part of our cross-functional Product Platform Team, and you will lead a roadmap development and execution and identify optimisation in a product lifecycle for our Dedicated Server products and tools. Internally, the role involves close collaboration with the development, sales, product management and support teams across our global business.

• Some specific examples you will be required to take on include:Define and articulate a clear vision for the dedicated server product line.

• Develop and maintain a product roadmap, outlining key milestones and release timelines.

• Coordinating release activities, ensuring timely delivery of high-quality products.

• Prioritising the backlog based on technical and commercial requirements.

• Creating feature specs (goals, analytics, wireframes, copywriting, etc.).

• Providing design feedback to our designers.

• Creating and implementing QA test plans.

• Analysing and communicating post-hoc feature performance.

• Proposing & implementing A/B experiments.

You should have at least 3-5 years of experience in an IT PO role, preferably in the hosting or service provider industry, and a technical-related degree is preferred.

In performing your duties, you will always be expected to use your best endeavours to promote and maintain the company's interests and reputation.

Key responsibilities

• Demonstrate expert knowledge of the systems and processes.

• Act as a referral point to help staff resolve queries and problems.

• Document solutions and builds to provide a knowledge base to other administrators.

• Technical point of contact for dedicated server products for other brands within team.blue

• Train and share knowledge of implemented and maintained systems and products with other departmental staff and brands across our global business

• Resolve escalated issues using our internal issue tracker.

Identify network hardware and software that needs to be upgraded, then plan and implement.

Required skills and experience

• Very strong IT skills in an Internet environment.

• Translating business requirements into tangible technical implementation .

• Resilient with the ability to problem-solve.

• Clear written and verbal communication skills .

• x86 server hardware experience desirable .

• Knowledge and experience of basic development practices (continuous integration, test driven development etc)

Key competencies

• Delivering business results

• Team working

• Self-motivation

• Attention to detail.

• Decision making

• Bringing innovation to problem-solving

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Legal Counsel - UK Hybrid Remote

Job Description

We are looking for a Legal Counsel to work with our General Counsel UK & IE in Worcester, UK.

Naturally passionate about law, you will be advising in connection with all commercial contracts including internal and external client contracts, SaaS and AI contracts, NDAs, supplier contracts and other commercial agreements. This will include reviewing, revising, drafting and negotiating all contracts in accordance with applicable local laws and team. blue policies.

You will aid in providing advice on legal and commercial risks and proposals for mitigating actions in connection with commercial contracts and support to our Customer Care team as required.

Key responsibilities

• Negotiating local and team.blue group contracts.

• Managing contracts for team.blue Product Units.

• Assisting the General Counsel and CISO UK & IE with data privacy matters for the UK and Ireland.

• Aiding with privacy related investigations and remediation activities in relation to data subject rights, complaints and other feedback.

• Managing Namesco’s external accreditation portfolio and responding where necessary to regulatory queries.

• Assisting in ensuring Legal & ESG commitments are fulfilled, such as maintenance of Modern Slavery • Act statements for the Namesco group of companies.

• Liaising with UK & IE Customer Care teams and supporting them with pre-action issues, disputes and queries from government bodies such as Trading Standards.

Skills & Experience

• Experience of drafting and negotiating SaaS agreements.

• Interest in technology and AI solutions.

• Confidence and the ability to interact directly with senior management, directors, external counsel, and other key stakeholders across team.blue to build connections and gather information from all levels of the business.

• Legal Executive (FCILEX) or Solicitor, NQ to 3 years PQE.

• Law degree (or equivalent).

Key Competencies

• Flexibility and ability to work under pressure.

• IT skills including Microsoft Office, Excel, and PowerPoint.

• Strong time management, prioritisation, and organisation skills.

• Excellent verbal and non-verbal communication skills.

• Attention to detail.

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System Administrator - UK Hybrid Remote

Job Description

An opportunity has arisen for Systems Administrator to join our team in Worcester, UK. On a day-to-day basis, you will manage the infrastructure that delivers the services to our customers in our server brands based in the UK.

As a System Administrator, you will be part of our cross-functional Product Platform Team, and you will lead a roadmap development and execution and identify optimisation in a product lifecycle for some of our core products (Bare-Metal, Hyper-V and OpenStack) and tools. Internally, the role involves close collaboration with the development, sales and support teams across our global business.

You should have at least 8-10 years of experience in an IT Systems role (5 years as a Linux/Windows senior administrator/engineer within the ISP industry), and a technical-related degree is preferred.

In performing your duties, you will always be expected to use your best endeavours to promote and maintain the company's interests and reputation.

Key responsibilities

• Prioritising the backlog.
• Creating feature specs (goals, analytics, wireframes, copywriting, etc.).
• Providing design feedback to our designers.
• Creating and implementing QA test plans.
• Analysing and communicating post-hoc feature performance.
• Proposing & implementing A/B experiments.
• Supporting existing platforms.
• Ensuring 24/7/365 uptime of systems and services.
• Demonstrate expert knowledge of the systems and processes.

Required skills and experience

• Very strong IT skills in an Internet environment.

• Resilient with the ability to problem-solve.

• Clear written and verbal communication skills

• Linux (Centos/Debian) and x86 server hardware experience desirable

• Knowledge and experience with at least one shell scripting language (I.e. bash, PowerShell etc)

• Knowledge and experience with configuration management tooling (I.e., Chef, Ansible, Puppet etc).

• Knowledge and experience of basic development practices (continuous integration, test driven development etc)

Key Competencies

• Delivering business results.
• Team working.
• Self-motivation
• Attention to detail.
• Decision making
• Bringing innovation to problem-solving.

Apply Now

Sales Administrator - UK Hybrid Remote

We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:

• A diverse and inclusive culture
• Access to flexible working opportunities
• A relaxed, collaborative atmosphere
• Motivational, coach-style leadership
• Employee perks, including an enhanced holiday scheme and a birthday bonus

Job Description

We're looking for a Sales Administrator with a passion in technology and customer service to join our Sales team to help us continue to deliver an excellent level of service to customers under our group brands: Simply Hosting, Simply Cloud, Catalyst2, UKDedicated and GURU.

Working in a flexible environment providing sales & billing support to our customers you will be answering a range of queries, whilst always looking for additional sales opportunities.

In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.

Key responsibilities

• Provide admin support to the account management team for customer sales & billing issues.

• Resolve incoming sales and billing-related enquiries.

• Dealing with New customers & cancellation requests via follow-up emails.

• Engaging with current customers via: Outbound calls, LiveChat, Tickets.

Skills & Experience

• Awareness of website, hosting domains and technology in general.

• Previous customer care or technical support experience within an IT/Web based/technical environment will be helpful, but not essential.

• Knowledge of Microsoft Word, Excel, and Outlook.

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Head of Marketing - UK Hybrid

Job Description

We are looking for a Head of Marketing to lead this centralized team, reporting to the Commercial Director of team.blue UK & IRE. In this role you will lead a talented team which includes performance marketers, content writers, marketing automation and paid search specialists focused on the UK and Irish market.

You will establish the marketing team’s role in our aggressive growth plan. Be responsible for the marketing strategy and execution for all team.blue brands in UK/IE, you will design, implement and monitor effective marketing strategies that align with our business goals.

The successful candidate will have a proven track record in B2B marketing, a deep understanding of the technology industry, and the ability to lead a high-performing marketing team.

As the Head of Marketing, your role is critical in driving the growth and success of our business by effectively acquiring and retaining customers in a performance-focused manner within the unique context of our recurring revenue services model.

Key responsibilities

As the Head of Marketing for our web hosting and software business in the UK and Ireland, your role is pivotal in driving performance-led marketing strategies for customer acquisition and retention within a recurring revenue services model.

Skills & Experience

• Proven experience in delivering successful campaigns with engaging communications.
• Broader commercial experience within digital marketing.
• Excellent communication skills are required in order to clearly communicate verbally and in written form to a wide variety of audiences.
• Experience in email marketing excellence.
• Demonstrated business development experience with past successes.
• Analytical skills to read and interpret relevant data to understand performance, and make recommendations and forecasts.
• Project management experience and ability to create strategies, agree on objectives, define key results, devise plans, deliver to timelines and report on performance.

Apply Now

Top 10 Places to Travel in the UK

Whether you’re just visiting or moving to the UK, this tour of top 10 sites in the UK will take you everywhere from the Jurassic Coast to royal pomp. These are some of the best places to visit in the UK.

It is extremely difficult to select just 10 top destinations in Great Britain – a country of rich history and varied culture, a mixture of nations and traditions, and heir to one of history’s most powerful empires. Nevertheless, with a mixture of both cultural and natural sights, as well as a combination of well-known landmarks and sights away from the tourist mobs, discover the true British spirit as you travel the country to see the top 10 sites in the UK.

1. The Stonehenge mystery

Marvel at one of the wonders of the world, Stonehenge. Although no one knows for certain who built it and why, this magnificent monument has a history spanning 4,500 years. Speculation on the reason it was built ranges from human sacrifice to astronomy.

This prehistoric structure is situated in the English county of Wiltshire, about 8 miles north of Salisbury and just two and a half hours’ drive away from London. The great age, massive-scale and mysterious purpose of Stonehenge draws hundreds of thousands of visitors per year, and several thousand gather on the summer solstice to watch the sunrise over this ancient and mystical site.

Although the original construction has suffered a great deal from both weather damage and human pillage of its rock over the millennia, it is still a breath-taking sight and an ardently recommended destination in the UK. A GBP 27-million visitor centre opened at the end of 2013 featuring a permanent exhibition of some 250 prehistoric objects and treasures (many previously unseen), a forensic reconstruction of a man who was here 5,500 year ago, a regularly changing programme of special exhibitions, café and shop.

2. Fossick the Jurassic Coast World Heritage Site

Jurassic Coast World Heritage Site covers 95 miles of truly stunning coastline from East Devon to Dorset, with rocks that have recorded 185 million years of the Earth’s history depicting a geological ‘walk through time’ spanning the Triassic, Jurassic and Cretaceous periods. The area is home to the natural limestone arch of Durdle Door – the coast’s most photographed landmark and Lulworth Cove – one of the finest coves in England. In addition to the astounding landscape, the Jurassic Coast is also a place of ‘outstanding universal value’ selected by UNESCO. It’s also where Victorian fossil hunter Mary Anning found the world’s first ichthyosaur, two plesiosaur and other important fossils. You can go fossil hunting yourself; one of the best places is Charmouth, where a visitor centre offers fossil walks and shows you how to find fossils.

3. Causeway Coast

On the north coast of Northern Ireland, the otherworldly Causeway Coast is home to the spectacular Giant’s Causeway. This UNESCO World Heritage site is home to 40,000 interlocking hexagonal basalt rocks that stretch along the coastline. These were formed by volcanic action around six million years ago, but today form one of Northern Ireland’s most famous tourist attractions. You can explore the history of this natural wonder at the visitor’s center. However, you may want to take some waterproofs with you as it can get pretty wet and windy up there.

4. The Scottish Highlands

Boasting vast, untouched landscapes, picturesque towns, and lush greenery, the Scottish Highlands are undoubtedly one of the most beautiful places to visit in the UK. This remote region has provided the backdrop for many iconic movies. The peaks of Glen Etive, for instance, feature in the James Bond movie, Skyfall, while Harry Potter’s Hogwarts Express can be seen zipping over the impressive 21-arched Glenfinnan Viaduct. Therefore, movie buffs will no doubt enjoy following in the footsteps of their favorite Hollywood stars and exploring the rugged beauty of the Highlands.

5. Corfe Castle

Corfe Castle was one of the earliest built and today it stands in dilapidated glory overlooking the Dorset hills. It is one of the finest ruined castles in the UK. The best views of the castle are from up West Hill – a short but steep climb up a stepped path just northwest of the town. For an even better atmospheric experience, try to get here for dawn on a particularly cold day. The ruins will appear to rise from a golden mist as it cascades down the hill behind it.

Corfe Village is also worth a potter. Small cosy pubs and independent shops sit among attractive houses. The gem most worth visiting in town is Corfe Castle railway station – lovingly restored to how it looked almost 100 years ago. Time your visit right and take a ride on the Swanage railway steam locomotive that runs the short route from just north of Corfe to Swanage.

6. Snowdonia National Park

Snowdonia is a region in northwest Wales concentrated around the mountains and glacial landforms of massive Snowdonia National Park. The park's historic Snowdon Mountain Railway climbs to the summit of Wales's highest mountain, Mount Snowdon, offering views across the sea to Ireland. The park is also home to an extensive network of trails.

7. Devon of the South West

Famous for its spectacular coastline, gorgeous beaches, and the world-famous Devonshire Cream Tea, Devon is the jewel of the South West. From the pretty Mediterranean-like beaches of Salcombe and beautiful white cliffs of Lyme Bay to Dartmoor National Park, one of the last great wildernesses in the UK, nature lovers will be truly in their element in this scenic county. Off the coast, you’ll find Lundy Island, dubbed by some as ‘Britain’s Galapagos’. Stay a few nights on this rustic outcrop and you’re sure to spot seals, seabirds, puffins, and basking sharks. Throughout the county, you’ll find a host of outdoor activities including climbing, whitewater rafting, horse riding, and various others that are sure to challenge and excite you. But many who love Devon do so because of the gentile delights of its many historic seaside villages.

8. Yorkshire Dales

Home to valleys and moors, and rivers and streams, the Yorkshire Dales National Park is a great place to visit in the UK if you enjoy the great outdoors. The Dales, as they are frequently known, offer an incredibly diverse landscape that is perfect for adrenaline junkies looking to go caving, rock climbing, and abseiling down waterfalls. Guided walks, meanwhile, offer visitors a more leisurely way to enjoy the scenery. If you are looking for something more challenging, though, you can always take on the iconic Three Peaks Challenge. Covering more than 36 kilometers, this arduous route encompasses the peaks of Pen-y-Ghent, Whernside, and Ingleborough, and offers breathtaking views.

9. The Cotswolds

The rolling hills and quaint villages of the Cotswolds are spread over six English counties, meaning there is plenty to explore. From stately homes and castles to acclaimed reserves and arboretums, this beautiful rural region offers stunning landscapes; not to mention an authentic flavor of England from times gone by. The region’s charming honey-stone villages are also scattered with famous tearooms, delis, antique shops, and farmers’ markets; making them perfect for whiling away an afternoon. And while each village has its own distinct character, they all share the same timeless beauty that makes the Cotswolds one of the most beautiful places to visit in the UK.

10. Norfolk

Located on the east coast of England, this quiet corner of the country is often overlooked by visitors – but it shouldn’t be. The man-made Broads offer 200 kilometers of beautiful waterways just waiting to be explored on a boat, canoe, kayak, or even a bicycle. Along Norfolk’s northern coast, you’ll also find sweeping beaches, excellent seafood and plenty of wildlife. Norfolk is also a great place to experience the great British seaside resort. With safe, shallow water, Hunstanton is the perfect spot for family fun, including windsurfing, water skiing, and kite-surfing. The Golden Mile of Great Yarmouth, meanwhile, offers the quintessential British seaside experience.