Contact Centre Advisor - UK Hybrid Remote

Job Description

We are looking for Contact Centre Advisors to join our customer success team in our office in Worcester.

Working in a flexible environment providing critical support to our customers you will be answering a range of queries, providing help and support whilst looking for addition sales opportunities.

You will be working in a target driven contact centre with a strong sales culture.

In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.

Key responsibilities

• Ensuring all enquiries are logged and kept up-to-date and all problems followed through until resolved or concluded.
• Technical troubleshooting of our product range.
• Identifying product upgrades and cross selling opportunities.
• Keeping up to date with new technologies that will assist our customers.
• Ensuring all individual performance and sales targets are met.
• Escalating problems to a team leader where necessary.
• Carrying out such tasks that are required to meet the needs of the business

Skills & Experience

• Knowledge of Microsoft Word, Excel, and Outlook at an intermediate level.
• Knowledge of web technologies such as websites, dedicating hosting and email set-up.
• Previous customer care or technical support experience within an IT/Web based/technical environment.
• Recognising and maximising sales opportunities.

Key Competencies

• Exceptional communication and influencing skills.

• Customer Service and sales mind set.

• Attention to detail.

• An inquisitive mind and strong motivation to learn new skills.

• Resilient & confident with the ability to problem solve.

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B2B Sales Executive - UK Hybrid Remote

Job Description

An opportunity has arisen for a B2B Sales Executive in our Online Brand Protection department (OBP) to join our team in Worcester, UK. The successful applicant will report to the OBP Manager and work as part of the team to drive revenue growth by identifying and closing new business opportunities. You will be responsible for understanding the unique needs of our clients and offering tailored solutions that address their challenges.

In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.

Key responsibilities

• Proactively identify and pursue new opportunities.

• Develop and nurture strong relationships with key decision-makers.

• Onboard new clients and grow accounts within our existing client base.

• Liaise with a variety of stakeholders to identify challenges they may face and provide tailored solutions.

• Collaborate with other teams to ensure smooth transition and successful implementation of services.

Required skills and experience

• Experience in developing new business in a competitive B2B environment.

• Proven track record in solution sales.

• Organised and able to manage multiple tasks.

• Capability of investigation and outbound communication to find new prospects.

• Excellent customer service and account management skills.

• Meet or exceed sales targets on a consistent basis.

• Exceptional communication and negotiation skills.

• Resilient with the ability to problem solve.

• Strong IT skills.

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Product Owner Dedicated Server - UK Remote

Job Description

As a Product Owner, you will be part of our cross-functional Product Platform Team, and you will lead a roadmap development and execution and identify optimisation in a product lifecycle for our Dedicated Server products and tools. Internally, the role involves close collaboration with the development, sales, product management and support teams across our global business.

• Some specific examples you will be required to take on include:Define and articulate a clear vision for the dedicated server product line.

• Develop and maintain a product roadmap, outlining key milestones and release timelines.

• Coordinating release activities, ensuring timely delivery of high-quality products.

• Prioritising the backlog based on technical and commercial requirements.

• Creating feature specs (goals, analytics, wireframes, copywriting, etc.).

• Providing design feedback to our designers.

• Creating and implementing QA test plans.

• Analysing and communicating post-hoc feature performance.

• Proposing & implementing A/B experiments.

You should have at least 3-5 years of experience in an IT PO role, preferably in the hosting or service provider industry, and a technical-related degree is preferred.

In performing your duties, you will always be expected to use your best endeavours to promote and maintain the company's interests and reputation.

Key responsibilities

• Demonstrate expert knowledge of the systems and processes.

• Act as a referral point to help staff resolve queries and problems.

• Document solutions and builds to provide a knowledge base to other administrators.

• Technical point of contact for dedicated server products for other brands within team.blue

• Train and share knowledge of implemented and maintained systems and products with other departmental staff and brands across our global business

• Resolve escalated issues using our internal issue tracker.

Identify network hardware and software that needs to be upgraded, then plan and implement.

Required skills and experience

• Very strong IT skills in an Internet environment.

• Translating business requirements into tangible technical implementation .

• Resilient with the ability to problem-solve.

• Clear written and verbal communication skills .

• x86 server hardware experience desirable .

• Knowledge and experience of basic development practices (continuous integration, test driven development etc)

Key competencies

• Delivering business results

• Team working

• Self-motivation

• Attention to detail.

• Decision making

• Bringing innovation to problem-solving

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Legal Counsel - UK Hybrid Remote

Job Description

We are looking for a Legal Counsel to work with our General Counsel UK & IE in Worcester, UK.

Naturally passionate about law, you will be advising in connection with all commercial contracts including internal and external client contracts, SaaS and AI contracts, NDAs, supplier contracts and other commercial agreements. This will include reviewing, revising, drafting and negotiating all contracts in accordance with applicable local laws and team. blue policies.

You will aid in providing advice on legal and commercial risks and proposals for mitigating actions in connection with commercial contracts and support to our Customer Care team as required.

Key responsibilities

• Negotiating local and team.blue group contracts.

• Managing contracts for team.blue Product Units.

• Assisting the General Counsel and CISO UK & IE with data privacy matters for the UK and Ireland.

• Aiding with privacy related investigations and remediation activities in relation to data subject rights, complaints and other feedback.

• Managing Namesco’s external accreditation portfolio and responding where necessary to regulatory queries.

• Assisting in ensuring Legal & ESG commitments are fulfilled, such as maintenance of Modern Slavery • Act statements for the Namesco group of companies.

• Liaising with UK & IE Customer Care teams and supporting them with pre-action issues, disputes and queries from government bodies such as Trading Standards.

Skills & Experience

• Experience of drafting and negotiating SaaS agreements.

• Interest in technology and AI solutions.

• Confidence and the ability to interact directly with senior management, directors, external counsel, and other key stakeholders across team.blue to build connections and gather information from all levels of the business.

• Legal Executive (FCILEX) or Solicitor, NQ to 3 years PQE.

• Law degree (or equivalent).

Key Competencies

• Flexibility and ability to work under pressure.

• IT skills including Microsoft Office, Excel, and PowerPoint.

• Strong time management, prioritisation, and organisation skills.

• Excellent verbal and non-verbal communication skills.

• Attention to detail.

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System Administrator - UK Hybrid Remote

Job Description

An opportunity has arisen for Systems Administrator to join our team in Worcester, UK. On a day-to-day basis, you will manage the infrastructure that delivers the services to our customers in our server brands based in the UK.

As a System Administrator, you will be part of our cross-functional Product Platform Team, and you will lead a roadmap development and execution and identify optimisation in a product lifecycle for some of our core products (Bare-Metal, Hyper-V and OpenStack) and tools. Internally, the role involves close collaboration with the development, sales and support teams across our global business.

You should have at least 8-10 years of experience in an IT Systems role (5 years as a Linux/Windows senior administrator/engineer within the ISP industry), and a technical-related degree is preferred.

In performing your duties, you will always be expected to use your best endeavours to promote and maintain the company's interests and reputation.

Key responsibilities

• Prioritising the backlog.
• Creating feature specs (goals, analytics, wireframes, copywriting, etc.).
• Providing design feedback to our designers.
• Creating and implementing QA test plans.
• Analysing and communicating post-hoc feature performance.
• Proposing & implementing A/B experiments.
• Supporting existing platforms.
• Ensuring 24/7/365 uptime of systems and services.
• Demonstrate expert knowledge of the systems and processes.

Required skills and experience

• Very strong IT skills in an Internet environment.

• Resilient with the ability to problem-solve.

• Clear written and verbal communication skills

• Linux (Centos/Debian) and x86 server hardware experience desirable

• Knowledge and experience with at least one shell scripting language (I.e. bash, PowerShell etc)

• Knowledge and experience with configuration management tooling (I.e., Chef, Ansible, Puppet etc).

• Knowledge and experience of basic development practices (continuous integration, test driven development etc)

Key Competencies

• Delivering business results.
• Team working.
• Self-motivation
• Attention to detail.
• Decision making
• Bringing innovation to problem-solving.

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Sales Administrator - UK Hybrid Remote

We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:

• A diverse and inclusive culture
• Access to flexible working opportunities
• A relaxed, collaborative atmosphere
• Motivational, coach-style leadership
• Employee perks, including an enhanced holiday scheme and a birthday bonus

Job Description

We're looking for a Sales Administrator with a passion in technology and customer service to join our Sales team to help us continue to deliver an excellent level of service to customers under our group brands: Simply Hosting, Simply Cloud, Catalyst2, UKDedicated and GURU.

Working in a flexible environment providing sales & billing support to our customers you will be answering a range of queries, whilst always looking for additional sales opportunities.

In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.

Key responsibilities

• Provide admin support to the account management team for customer sales & billing issues.

• Resolve incoming sales and billing-related enquiries.

• Dealing with New customers & cancellation requests via follow-up emails.

• Engaging with current customers via: Outbound calls, LiveChat, Tickets.

Skills & Experience

• Awareness of website, hosting domains and technology in general.

• Previous customer care or technical support experience within an IT/Web based/technical environment will be helpful, but not essential.

• Knowledge of Microsoft Word, Excel, and Outlook.

Apply Now